896,000

Electricity customers

65,000

Natural gas customers

750

Elektrum Drive charging points

At the end of 2024, Latvenergo Group had about 896 thousand customers in the Baltic states, including more than 284 thousand customers outside Latvia. The total number of electricity customers increased by 6%, mainly due to the growth in the Lithuanian household market of, as well as the overall increase in customer numbers in Estonia.

Of the total number of electricity customers, 96% are household customers and 4% are business customers.

The market share of Latvenergo Group in the electricity market of the Baltic states, characterised by a total consumption of 27.5 TWh in 2024, was 22%. In 2024, sales to retail customers in the Baltic states reached 6.1 TWh, which is approximately the same as the previous year.

  

In 2024, retail sales of natural gas in the Baltic states increased by 33% to 1.2 TWh. The increase in sales is due to an increase in the number of customers across the Baltic states.

The number of natural gas customers in the Baltic states at the end of 2024 exceeded 65 thousand, which is 33% more than in the previous year. Of the total number of natural gas customers, 96% are household customers and 4% are business customers.

The number of natural gas households in Latvia exceeded 62 thousand at the end of 2024, securing a 20% market share.

Latvenergo Group continued to expand the Elektrum Drive charging network in the Baltic states in 2024, with more than 750 ports available at the end of December. More than 115,000 charges amounting to 2,500 MWh were performed during the reporting year, ensuring savings of more than 1,500 tonnes of CO2 emissions. Elektrum Drive customers have access to a total of 974 charging ports in the Baltic states

The numbers are calculated according to the Decision of the Public Utilities Commission Council No. 1/16 "Regulations on the information for end-consumers of electricity and natural gas."

Customers with 100% green energy
Latvia
Lithuania
Estonia
% of renewable energy sources (hydro)
100% 100% 100%
CO2 emissions, kg CO2/MWh
0 0 0
Radioactive waste, mg/kWh
0 0 0
Other customers
Latvia* Lithuania** Estonia**
% of renewable energy sources
8.7 3.13 11.55
% of fossil energy sources
75.78 84.58 75.69
% of nuclear energy
15.52 12.29 12.76
CO2 emissions, g CO2/kWh
504.22 567.91 611.96
Radioactive waste, mg/kWh
0.48 0.37 0.38


* AST data on the residual mix of electricity
**Association of Issuing Bodies, "European Residual Mixes 2024"

Latvenergo AS portfolio of electricity delivered to end-consumers in Latvia

Sources of the natural gas supplied to final consumers in 2023 (% of the portfolio)
USA and Norway 49%
from EU Member States, LNG supplies and on the natural gas exchange GetBaltic
51%


Questions and complaints regarding electricity and natural gas related products and services can be submitted to the Latvenergo AS customer service via phone, e-mail or by sending a letter. Answers are provided within 15 days, or within 30 days if there is a need for additional controls or other significant information. Disputes that have arisen between a customer and Latvenergo AS during the contract period and that cannot be settled by mutual agreement are to be reviewed in accordance with the law in a court of general jurisdiction.

For more information on products and services, see the Elektrum portal

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