Electricity customers


Natural gas customers


New solar panel contracts


Elektrum Drive charging points

At the end of 2023, Latvenergo Group had about 845 thousand customers in the Baltic states, including more than 227 thousand customers outside Latvia. The total number of electricity customers increased by 3%. The growth was significantly driven by the opening of the household market in Lithuania in 2022 – the number of household customers increased by approximately 50 thousand in this country. Of the total number of electricity customers, 96% are household customers and 4% are business customers.

The total electricity consumption of the Baltic states in 2023 amounted to 26.9 TWh, which is approximately 3% less than in 2022. A decline in consumption has been observed in all the Baltic states over the last two years. Consumption is mainly influenced by the increasing amount of microgeneration on the electricity grid, where customers generate some of the electricity they need themselves.

In 2023, the market share of Latvenergo Group in the electricity market of the Baltic states was 23%. In 2023, sales to retail customers in the Baltic states reached 6,208 GWh, which is 14% more than in 2022. The increase was mainly driven by the increase of sales in the business customer segment as well as in the Lithuanian household market.


In 2023, Latvenergo Group sold 896 GWh of natural gas to retail customers in the Baltic states, which is 4% down from 2022. The decrease in sales is due to a general decline in natural gas consumption in the Baltic market; for instance, in the Latvian market, natural gas consumption in 2023, excluding the Latvenergo Group’s consumption was 16% lower than in 2022.

The number of natural gas customers in the Baltic states has continued to grow, further strengthening the position of Elektrum in the strategically important small business and household segments. At the end of 2023, the number almost reached 50 thousand, which is an increase of 127% compared to the previous year. Of the total number of natural gas customers, 95% are household customers and 5% are business customers.

On 1 May 2023, the Latvian household natural gas market was opened; now all household users can choose their natural gas trader. By the end of 2023, as many as 46.7 thousand household customers had opted for Elektrum services, bringing the market share to 13%.

During 2023, the construction of solar parks for Elektrum customers continued actively and the total capacity of panels installed for customers increased significantly. More than 1,600 new contracts for the installation of solar panels and for the remote purchase of shares in solar parks have been signed in the Baltic states.

The total installed capacity of solar panels for retail customers of Elektrum in the Baltic states reached 74 MW, making Latvenergo Group one of the leading providers of this service in the Baltic states. Three fourths of the total capacity is installed for customers outside of Latvia. Three solar parks with a total capacity of almost 19 MW were commissioned in Lithuania in 2023. A total of seven Elektrum solar parks are operating in the Baltic states with a total capacity of 30 MW. The capacity of solar parks will be split into three revenue streams: capacity sold to customers, capacity leased to customers and supply of the energy generated to Elektrum customers.

The development of the charging network for electric cars continued in 2023 as well. By the end of 2023, the Baltic Elektrum Drive charging network had grown to 400 charging ports, and it is also growing rapidly in Lithuania and Estonia. The Elektrum Drive app may be used to charge vehicles on the e-mobi network in Latvia and at LIDL charging stations in Lithuania as well, with a total of 571 charging ports available to customers.

The numbers are calculated according to the Decision of the Public Utilities Commission Council No. 1/16 "Regulations on the information for end-consumers of electricity and natural gas."

Customers with 100% green energy
% of renewable energy sources (hydro)
100% 100% 100%
CO2 emissions, kg CO2/MWh
0 0 0
Radioactive waste, mg/kWh
0 0 0
Other customers
Latvia* Lithuania** Estonia**
% of renewable energy sources
14% 22% 7%
% of fossil energy sources
69% 69% 83%
% of nuclear energy
16% 9% 10%
CO2 emissions, g CO2/kWh
510.71 466.36 715.18
Radioactive waste, mg/kWh
0.60 0.33 0.36

* AST data on the residual mix of electricity
**Association of Issuing Bodies, "European Residual Mixes 2021"

Latvenergo AS portfolio of electricity delivered to end-consumers in Latvia

Sources of the natural gas supplied to final consumers in 2023 (% of the portfolio)
USA and Norway 49%
from EU Member States, LNG supplies and on the natural gas exchange GetBaltic

Questions and complaints regarding electricity and natural gas related products and services can be submitted to the Latvenergo AS customer service via phone, e-mail or by sending a letter. Answers are provided within 15 days, or within 30 days if there is a need for additional controls or other significant information. Disputes that have arisen between a customer and Latvenergo AS during the contract period and that cannot be settled by mutual agreement are to be reviewed in accordance with the law in a court of general jurisdiction.

For more information on products and services, see the Elektrum portal


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